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IFMA CFM 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
トピック 2	Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
トピック 3	Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
トピック 4	Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
トピック 5	Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
トピック 6	Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
トピック 7	Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
トピック 8	Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
トピック 9	Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.

IFMA Certified Facility Manager 認定 CFM 試験問題 (Q55-Q60):

質問 # 55
When in the bidding process can vendors receive clarification to improve the quality of their proposal?

A. Request for Proposal.
B. Selection Criteria.
C. Pre-bid meeting.
D. Bidder Presentation.

正解：C

解説：
Apre-bid meetingis held before the submission deadline to clarifyscope, requirements, and evaluation criteria. It provides vendors an opportunity to ask questions and seek clarification, ensuring theyunderstand project expectationsandsubmit strong proposals. This step reduceserrors, improves competition, and ensures fair evaluation.

質問 # 56
What is an industry standard quality program?

A. Facility Management Benchmarks
B. Six Sigma
C. Computerized Maintenance Management Reports
D. Certified Maintenance and Reliability Reports

正解：B

解説：
Six Sigmais a widely recognizedindustry-standard quality programthat focuses on:
* Reducing defects and inefficiencies.
* Improving process control and consistency.
* Enhancing customer satisfaction through data-driven decision-making.
* Why the other options are incorrect:
* (A) CMMS Reportstrack maintenance tasks but are not a formal quality program.
* (B) Facility benchmarksprovide performance comparisons but do not define a structured quality program.
* (D) Certified Maintenance and Reliability Reportsfocus on equipment reliability, not overall quality improvement.

質問 # 57
When designing an industrial workplace, what is the MOST relevant factor to consider?

A. Understanding space dimensions and equipment layout
B. Including both sit-to-stand and seated options
C. Providing video monitor and adjustable lighting levels
D. Offering electrical and data outlets at desk height

正解：A

解説：
TheIFMA Occupancy and Human Factors competencyemphasizes thatspace planning and equipment layout are critical to operational efficiency, worker safety, and productivity.
* Option C (Space dimensions and equipment layout) is correctbecause it ensuresproper workflow, safety compliance, and optimized use of space.
* Option A (Desk-height outlets)is beneficial butnot the primary factor in industrial design.
* Option B (Sit-to-stand options)applies more tooffice environments, not industrial settings.
* Option D (Lighting and monitors)improvesergonomics but does not define industrial workplace efficiency.
Industrial workplace designfocuses on optimizing space for machinery, storage, and safety regulations.

質問 # 58
Company management is concerned about losing many of its high-tech workers. All department heads are asked to make suggestions to help with retention and recruitment. What is the most important contribution that the facility manager can make to recruitment and retention?

A. Provide a safe, clean, and pleasant environment.
B. Add collaborative workspaces to the building.
C. Create childcare and recreation areas for workers.
D. Purchase new furniture and equipment.

正解：A

解説：
Asafe, clean, and pleasant environmentis critical for employeesatisfaction, productivity, and retention.
Facility managers contribute by:
* Ensuring workplace safety and ergonomic comfort.
* Providing a well-maintained and aesthetically pleasing environment.
* Improving air quality, lighting, and noise control.
* Why the other options are incorrect:
* (A) Childcare and recreation areasare beneficial but may not be feasible for every company.
* (B) Collaborative workspacesare useful but do not address core environmental concerns.
* (D) New furniture and equipmentenhance comfort but do not guarantee better retention.

質問 # 59
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?

A. Review the customer service level agreement to determine a mutually agreed performance standard.
B. Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.
C. Request that the other managers have a discussion with him about office protocol.
D. Request that he read his service level agreement.

正解：A

解説：
Thebest approach is to review the customer service level agreement (SLA) (D), whichensures both parties align on expectations and performance standards.
* SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.
* Why not other options?
* (A) Asking the manager to refrain from complaints does not resolve the issue.
* (B) Having other managers address the issue informally does not provide a structured resolution.
* (C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.

質問 # 60
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