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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a highly sought-after certification in the IT industry. ITIL stands for Information Technology Infrastructure Library and is a framework for IT service management. The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme and provides a fundamental understanding of the key concepts, terminology, and elements of ITIL 4.

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ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. Candidates have 60 minutes to complete the exam and must achieve a score of 65% or higher to pass. ITIL-4-Foundation Exam can be taken online or at an accredited testing center. Study materials and training courses are available to help candidates prepare for the exam.

ITIL 4 Foundation Exam Sample Questions (Q489-Q494):

NEW QUESTION # 489
Which BEST describes the purpose of the 'improve' value chain activity?

A. To organize a major improvement initiative into several smaller initiatives
B. To continually improve all products and services across all value chain activities
C. To make new and improved services and features available for use
D. To ensure a shared understanding of the vision and improvement direction for all products and services

Answer: B

Explanation:
Explanation
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%

NEW QUESTION # 490
For which purpose would the continual improvement practice use a SWOT analysis?

A. Tracking and managing ideas
B. Ensuring everyone actively participates
C. Understanding the current state
D. Defining the future desired state

Answer: C

Explanation:
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Imp

NEW QUESTION # 491
Which is handled as a service request?

A. The failure of an IT service
B. An emergency change to implement a security patch
C. A compliment about an IT support team
D. An investigation to identify the cause of an incident

Answer: A

NEW QUESTION # 492
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A. Increasing collaboration and visibility for the improvement.
B. Restricting information about the improvement to essential stakeholders only.
C. Involving customers after all planning has been completed.
D. Engaging every stakeholder group in the same way, with the same communication.

Answer: C

Explanation:
Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

NEW QUESTION # 493
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A. Service configuration management
B. Change enablement
C. Problem management
D. Information security management

Answer: D

NEW QUESTION # 494
......

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