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SAP Certified Associate - Organizational Change Management Sample Questions (Q57-Q62):
NEW QUESTION # 57
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?
- A. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
- B. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.
- C. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
- D. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
Answer: B
NEW QUESTION # 58
What are the key target groups of the learning needs analysis of an SAP project?
- A. Managers and employees
- B. Business users and suppliers
- C. Project team and business users
- D. IT team and software providers
Answer: C
Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).
NEW QUESTION # 59
Which advice fosters a successful delivery of change effectiveness activities?
- A. Measure the Return on Investment of change management.
- B. Define a suitable mix of user adoption metrics.
- C. Communicate change effectiveness data openly into the organization.
- D. Only collect "lessons learned" if you expect significant insights.
Answer: B
Explanation:
Change effectiveness in SAP OCM assesses impact through metrics. Option B is correct because a mix of metrics (e.g., adoption rates, satisfaction) ensures comprehensive evaluation. Option A is incorrect-open communication may help but isn't specific to effectiveness delivery. Option C is incorrect; lessons learned should be routine, not conditional. Option D is impractical-ROI for OCM is hard to quantify precisely.
Extract from SAP OCM Concepts: SAP Activate recommends diverse metrics for effectiveness (SAP OCM Framework, Effectiveness).
NEW QUESTION # 60
What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.
- A. Test manager for validating the enablement content
- B. Enablement lead for overseeing all enablement activities
- C. Content developer and trainer for creating and delivering enablement activities
- D. Enablement administrator for managing the enablement logistics
- E. Process owner for creating and delivering enablement content
Answer: B,C,D
Explanation:
Enablement in SAP projects involves specific roles to ensure effective training. Option A is correct because the enablement administrator handles logistics (e.g., scheduling, tools). Option B is correct as content developers and trainers create and deliver materials. Option E is correct because the enablement lead oversees the strategy and execution. Option C is incorrect-process owners provide input but don't typically create or deliver content. Option D is incorrect; test managers validate systems, not enablement content.
Extract from SAP OCM Concepts: SAP Activate's enablement workstream defines roles like administrator, trainer, and lead for effective learning (SAP Enablement Framework).
NEW QUESTION # 61
What is the added value of change agents taking over the task to plan and execute local change management activities?
- A. It helps to scale change management activities
- B. It supports the adherence to the project milestones
- C. It reduces resistance among local managers
- D. It fosters an attitude shift among skeptical change agents
Answer: A
Explanation:
Change agents in SAP OCM extend change management's reach by handling local activities (e.g., unit- specific workshops). Option C is correct because it scales efforts-e.g., a central change manager can't train
10 sites alone, but agents in each location can, multiplying coverage efficiently.For instance, an agent in a regional office might run a Q&A session tailored to local process concerns, amplifying OCM impact without overloading the core team.
Option A is incorrect-milestone adherence is a project management outcome, not a direct value of agent tasks. Option B is incorrect; attitude shifts might occur, but it's not the primary benefit-effectiveness is.
Option D is incorrect-reducing manager resistance depends on broader engagement, not just agent activities.
SAP OCM leverages agents for scalability.
"Change agents planning and executing local activities add value by scaling change management efforts across the organization effectively" (SAP Activate, Change Network Value).
NEW QUESTION # 62
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