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APMG-International Change-Management-Foundation 認定試験の出題範囲：

トピック	出題範囲
トピック 1	変更管理計画: このセクションでは、変更管理計画の作成、変更管理とプロジェクト管理の統合、変更イニシアチブのリソース割り当てについて説明します。
トピック 2	ステークホルダー管理：このセクションでは、ステークホルダーの特定、ステークホルダー分析手法について説明します。
トピック 3	リーダーシップと変革: このセクションでは、変革管理、変革リーダーシップのスタイル、指導的連合の構築と維持などにおけるリーダーシップの役割に重点が置かれます。
トピック 4	変更管理モデルと理論: このセクションでは、Lewin の 3 段階モデル、Kotter の 8 ステッププロセス、ADKAR モデル、Kübler-Ross の変更曲線について説明します。
トピック 5	変更管理の概要: このセクションでは、変更管理の定義と重要性、組織変更の種類、変更管理者の役割について説明します。
トピック 6	変更管理におけるコミュニケーション：このセクションでは、コミュニケーション戦略の策定について説明します。
トピック 7	組織文化と変化: このセクションでは、組織文化の理解、文化が変化の取り組みに与える影響、および文化の変化について説明します。
トピック 8	変更の測定と持続: このセクションでは、変更イニシアチブの主要業績評価指標、変更の進捗状況の監視と評価、および変更を持続するための戦略に焦点を当てます。

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APMG-International Change Management Foundation Exam 認定 Change-Management-Foundation 試験問題 (Q13-Q18):

質問 # 13
According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?

A. Storming
B. Performing
C. Adjourning
D. Forming

正解：C

解説：
Comprehensive and Detailed In-Depth Explanation:
Bruce Tuckman's Team Development Model, as detailed in the APMG Change Management Foundation, includes five stages: Forming, Storming, Norming, Performing, and Adjourning (originally four, with Adjourning added later). Let's explore each stage and the question's focus on moving on with positive closure:
*Forming: The team assembles, focusing on orientation and relationship-building. Achievements are minimal, and there's no sense of closure yet.
*Storming: Conflict and competition emerge as members assert roles. This stage is about resolving tensions, not completing tasks or moving on.
*Performing: The team works effectively toward goals, achieving results. While successful, the focus is on ongoing performance, not disbanding or reflecting on completion.
*Adjourning: The team disbands after achieving its purpose, reflecting on accomplishments and transitioning to new endeavors. This stage, also called Mourning, involves closure, celebration, and a positive sense of moving forward-exactly what the question describes.
For example, a project team completing a software rollout might celebrate their success in Adjourning, feeling good about deliverables before starting new projects. The APMG framework notes Adjourning as the stage where teams wrap up, often with pride and readiness for what's next, making Option D the clear answer.

質問 # 14
Which of the following statements about two-way communication are true?
Two way communication is useful for getting important information out quickly to large groups of people Two-way communication encourages and increases people's motivation to interact to find out more.

A. Both 1 and 2 are true
B. Only 2 is true
C. Only 1 is true
D. Neither 1 or 2 is true

正解：B

解説：
Two-way communication is a type of communication that allows for feedback, interaction, and dialogue between the sender and the receiver. Two-way communication is useful for engaging stakeholders, building trust and rapport, clarifying expectations, and resolving issues. Two-way communication encourages and increases people's motivation to interact to find out more, as they feel valued and involved in the change.
Therefore, statement 2 is true. However, two-way communication is not useful for getting important information out quickly to large groups of people, as it can be time-consuming, complex, and inconsistent.
For this purpose, one-way communication, such as newsletters, emails, or announcements, may be more suitable. Therefore, statement 1 is not true. References: https://apmg-international.com/sites/default/files
/Change%20Management%20Foundation%20Sample%20Paper%2023%20-%20v1.0.pdf (page 11)

質問 # 15
Which of the key principles, for building and maintaining engagement throughout change, is demonstrated when we are able to talk about anything, maintain trust, and reach a good outcome?

A. Transparency
B. Inclusivity
C. Connectivity
D. Dialogue

正解：D

解説：
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation identifies four key principles for engagement: Inclusivity, Connectivity, Transparency, and Dialogue. The scenario describes open communication ("talk about anything"), trust, and achieving positive outcomes, which directly aligns with the principle of Dialogue.
Dialogue emphasizes two-way, trust-based communication that fosters understanding and collaboration, enabling stakeholders to discuss concerns openly and work toward solutions. Inclusivity focuses on involving everyone, Connectivity on linking people and ideas, and Transparency on sharing information-none of which fully encapsulate the trust and conversational outcome described here.

質問 # 16
Which of the following statements about diverse teams are true?
1.Increased creativity and innovation
2.Thorough problem-solving and decision-making

A. Only 2 is true
B. Neither 1 nor 2 is true
C. Only 1 is true
D. Both 1 and 2 are true

正解：D

解説：
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation highlights the strengths of diverse teams in change initiatives.
Statement 1 ("Increased creativity and innovation") is true, as diverse perspectives bring fresh ideas and novel solutions. Statement 2 ("Thorough problem-solving and decision-making") is also true, as diversity leads to broader analysis and consideration of multiple angles, enhancing decision quality. These benefits are well- documented in the framework, which notes that while diverse teams may take longer to decide, their outcomes are more robust and innovative-making both statements accurate.

質問 # 17
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

A. Allow people to evolve local rules on how to use social media
B. Make clear to people what is considered acceptable use of social media
C. Encourage people to make unrestricted use of social media
D. Encourage individuals to link workplace social media wit external contacts

正解：B

解説：
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.

質問 # 18
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