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The MB-220 exam is designed for functional consultants who have experience in marketing operations, customer engagement, and marketing automation. Candidates who pass MB-220 exam will be able to demonstrate their proficiency in implementing marketing automation, managing marketing lists, designing and executing marketing campaigns, and analyzing campaign performance.

Microsoft MB-220 certification exam is a valuable credential for individuals who want to specialize in Microsoft Dynamics 365 marketing. It is a comprehensive exam that covers a wide range of topics related to marketing automation and can help individuals demonstrate their expertise in Dynamics 365 Marketing. Passing the exam can provide numerous benefits to individuals, including increased job opportunities, career advancement, and recognition within the industry.

To become a Microsoft Dynamics 365 Marketing Functional Consultant, passing the MB-220 Certification Exam is mandatory. MB-220 exam covers various topics, such as designing and configuring marketing automation, creating and managing segments, creating and managing marketing forms and pages, and analyzing and reporting on marketing data. MB-220 exam is designed to test a candidate’s ability to use Dynamics 365 Marketing effectively and efficiently to achieve business goals.

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Microsoft Dynamics 365 Marketing Functional Consultant Sample Questions (Q81-Q86):

NEW QUESTION # 81

You have been asked to add the German language to the Customer Satisfaction Survey. The survey is currently only available in the default English language.
You need to configure Dynamics 365 Customer Voice to display the German language option.
Which four steps should you take, in sequence, to complete your task? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in correct order.

Answer:

Explanation:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-multilingual-survey

NEW QUESTION # 82

Your company is expanding its service offering to people who live in Europe.
You must configure your marketing system for compliance with European privacy requirements.
Which three activities should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/gdpr

NEW QUESTION # 83

You want to create a method that will alert sales people when a lead is ready to be sold to.
This method should automatically move the lead to the Sales-Acceptance stage of the lead life-cycle.
Which four steps must you take, in order to complete your task? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring

NEW QUESTION # 84
You are setting up a simple webinar with a webinar provider.
For this event, you can leverage two speakers. Additionally, you will assign one room and will publish the event to your event portal for your audience to register for the session.
Which five actions should you perform in sequence to configure the webinar? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation:
Application Description automatically generated with medium confidence

Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/events-settings

NEW QUESTION # 85
You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.
You use the survey as part of a customer journey, where you have written conditional logic to create leads based on the survey responses from each contact. These leads will be processed by Contoso's Sales team.
The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team to have access to the Dynamics 365 Customer Voice app.
What should you do to achieve this goal?

A. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications.
2. Create a Power Automate flow to send a survey automatically every time a lead is qualified.
B. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
C. 1. Click on "Enable Customer Voice on Sales Hub".
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
D. 1. Install the "Send Customer Voice survey from Dynamics 365 app" in the Sales Hub app.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-from-dynamics-365

NEW QUESTION # 86
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