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Salesforce Certified AI Specialist Exam Sample Questions (Q102-Q107):

NEW QUESTION # 102
An AI Specialist wants to troubleshoot their Agent's performance.
Where should the AI Specialist go to access all user interactions with the Agent, including Agent erro|rs, incorrectly triggered actions, and incomplete plans?

A. Plan Canvas
B. Event Logs
C. Agent Settings

Answer: A

Explanation:
Event Logs in Salesforce capture detailed interaction data, including agent errors, triggered actions, and incomplete plans. These logs provide visibility into user-Agent interactions for troubleshooting performance issues. The Einstein Bot Analytics documentation highlights Event Logs as the primary source for auditing bot behavior and diagnosing issues like misconfigured actions or plan execution failures.
* Plan Canvas (B) is for designing workflows, not auditing.
* Agent Settings (C) control configuration but do not store interaction history.

NEW QUESTION # 103
Universal Containers' service team wants to customize the standard case summary response from Einstein Copilot.
What should the AI Specialist do to achieve this?

A. Summarize the Case with a standard copilot action.
B. Create a custom Record Summary prompt template for the Case object.
C. Customize the standard Record Summary template for the Case object,

Answer: B

Explanation:
To customize thecase summary responsefromEinstein Copilot, the AI Specialist should create acustom Record Summary prompt templatefor theCase object. This allows Universal Containers to tailor the way case data is summarized, ensuring the output aligns with specific business requirements or user preferences.
* Option A(customizing the standard Record Summary template) does not provide the flexibility required for deep customization.
* Option B(standard Copilot action) won't allow customization; it will only use default settings.
Refer toSalesforce Prompt Builder documentationfor guidance on creating custom templates for record summaries.

NEW QUESTION # 104
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features.
Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

A. Sales Summary
B. Call Summary
C. Call Explorer

Answer: B

Explanation:
For a sales rep who may miss key details during long sales calls, the AI Specialist should recommend theCall Summaryfeature.Call SummaryusesEinstein Generative AIto automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.
* Call Exploreris designed for manually searching through call data but doesn't summarize.
* Sales Summaryis focused more on summarizing overall sales activity, not call-specific content.
For more details, refer toSalesforce's Call Summary documentationon how AI-generated summaries can improve sales rep productivity.

NEW QUESTION # 105
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?

A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive tasks

Answer: C

Explanation:
The key reason for implementing Einstein Copilot is its ability to streamline workflows and automate repetitive tasks. By leveraging AI, Einstein Copilot can assist users in handling mundane, repetitive processes, such as automatically generating insights, completing actions, and guiding users through complex processes, all of which significantly improve operational efficiency.
Option A (Improving data entry and cleansing) is not the primary purpose of Einstein Copilot, as its focus is on guiding and assisting users through workflows.
Option B (Allowing AI to perform tasks without user interaction) does not accurately describe the role of Einstein Copilot, which operates interactively to assist users in real time.
Salesforce AI Specialist Reference:
More details can be found in the Salesforce documentation: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_overview.htm

NEW QUESTION # 106
The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the AI Specialist take upon modifying the masked fields?

A. Turn off the Einstein Trust Layer and turn it on again.
B. Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.
C. Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Answer: C

Explanation:
After modifying masked fields inEinstein's Trust Layer, the next important step is totest and confirmthat the responses generated by prompts utilizing the newly masked data still meet quality standards. This ensures that masking sensitive information does not negatively impact the usefulness or accuracy of the AI-generated content. Thorough testing helps identify any issues in prompt performance that could arise due to masking, and adjustments can be made if needed.
* Option Bis correct because testing the effects of masking on AI responses is a critical step in ensuring AI continues to function as expected.
* Option A(turning off and on the Einstein Trust Layer) is unnecessary after changing the masked fields.
* Option C(turning on Einstein Feedback) allows for user feedback but is not a direct step following field masking modifications.
References:
* Salesforce Einstein Trust Layer Overview:https://help.salesforce.com/s/articleView?id=sf.
einstein_trust_layer.htm

NEW QUESTION # 107
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