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Salesforce Certified Sales Cloud Consultant Sample Questions (Q189-Q194):

NEW QUESTION # 189
The sales manager at Universal Containers has noticed that sales teams are having trouble understanding who should own an Opportunity. Sales teams base their sales opportunities on assignments to specific ZIP codes.
Which solution should the consultant recommend?

A. Sales Territories
B. Account Teams
C. Sharing Rules

Answer: A

Explanation:
Sales Territories in Salesforce are designed to help organize accounts, opportunities, and sales reps by geographic areas or other criteria, like ZIP codes. Implementing Sales Territories would provide clarity to sales teams regarding ownership of opportunities based on predefined geographic assignments.
* Territory Management for Geographical Sales Assignments: By setting up territories based on ZIP codes, Universal Containers can clearly delineate responsibility for opportunities, ensuring that the right sales reps are assigned based on geographic boundaries.
* Streamlining Ownership Rules: Sales reps can be automatically assigned opportunities within their territories, reducing confusion and improving accountability.
Option A (Sharing Rules) focuses on access rather than ownership, and Option C (Account Teams) relates more to collaboration on accounts rather than determining primary ownership. For guidance on territory management, see Salesforce Territory Management documentation.

NEW QUESTION # 190
Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How should the consultant meet this requirement?

A. Use Einstein Lead Scoring.
B. Use Lead Conversion Reporting.
C. Create Cadence Steps.

Answer: A

Explanation:
Einstein Lead Scoring in Salesforce uses machine learning to analyze historical data and identify which lead attributes are most predictive of successful conversions. This tool can help Cloud Kicks by determining which current leads share similarities with leads that have historically been converted. By leveraging this scoring system, Cloud Kicks can prioritize leads with the highest likelihood of success based on past data, optimizing their lead management strategy.
For more on Einstein Lead Scoring, see: Einstein Lead Scoring Overview.

NEW QUESTION # 191
Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?

A. To activate customizable sales forecasting and lead scoring
B. To create customer segments with personas and scoring
C. To use Salesforce Surveys to update customers' data

Answer: B

Explanation:
Using AppExchange data services can greatly enhance Cloud Kicks' ability to improve ROI through data- driven customer segmentation. These services offer advanced tools for building customer personas and applying scoring models, which enable targeted marketing and sales strategies. By leveraging enriched data from AppExchange, Cloud Kicks can gain deeper insights into customer behaviors and preferences, allowing for more personalized engagement and efficient resource allocation

NEW QUESTION # 192
Cloud Kicks (CK) wants to implement sharing rules.
Which consideration should the consultant explain to CK?

A. When a sharing rule is deleted, the sharing access created by that rule must be manually removed.
B. Sharing rules can expand access beyond the organization-wide default levels.
C. Sharing rules apply only to new records that meet the definition of the source data set.

Answer: B

Explanation:
In Salesforce, sharing rules are used to extend access to records beyond the default access levels established by organization-wide defaults (OWDs). These rules allow administrators to define which groups of users (e.
g., roles, public groups, territories) need additional access, such as Read/Write permissions, to records they do not own. Importantly, sharing rules cannot restrict access below the level set by OWDs; they only provide additional access. Thus, for Cloud Kicks, implementing sharing rules means expanding access where needed to facilitate collaboration and ensure that the right users have appropriate visibility into records like Accounts, Opportunities, or other objects based on their role requirements

NEW QUESTION # 193
The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?

A. Edit the Product record and uncheck the Active field.
B. Create a flow to delete the Product from the Price Book.
C. Archive the Product and each related Price Book entry.

Answer: B

Explanation:
To retire a Product that is associated with an Opportunity, the most efficient solution is to edit the Product record and uncheck the Active field. Here's why:
* Deactivating the Product: Unchecking the Active field will effectively remove the Product from availability without requiring deletion from price books or the system. This ensures that the Product is no longer available for new opportunities but remains intact for historical records.
* Salesforce Best Practices: Salesforce recommends deactivating Products when they should no longer be available for selection in new records. This method preserves data integrity while making the Product inactive for future transactions.
* References: Salesforce documentation on Product Management outlines how to manage product availability using the Active checkbox.
In summary, editing the Product record and unchecking the Active field (Option C) is the most straightforward way to retire a Product associated with existing opportunities.

NEW QUESTION # 194
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