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The EXIN VERISME Exam covers a range of topics, including service management concepts, service management principles and models, the service management approach, service management culture, and the service management organization. It also explores how service management can be integrated with other frameworks such as ITIL, COBIT, and DevOps.
The VeriSM™ Essentials certification exam is recognized globally and is an excellent way for professionals to demonstrate their expertise in service management. VeriSM™ Essentials certification is awarded by EXIN, a leading provider of independent certification and accreditation services. EXIN has an excellent reputation for providing high-quality and rigorous certification programs that are recognized by employers and organizations worldwide. The VeriSM™ Essentials certification is an excellent addition to any professional's resume and can help them stand out in a competitive job market.
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EXIN VERISME (VeriSM™ Essentials) Exam is a globally recognized certification that aims to provide individuals with a comprehensive understanding of service management principles and practices. It is an ideal course for those who are seeking to develop their expertise in service management as it covers all aspects from strategy to operation, including digital transformation, customer experience, and governance.
EXIN VeriSM™ Essentials Sample Questions (Q34-Q39):
NEW QUESTION # 34
In Lean, different types of waste are distinguished.
What type of waste is "producing at levels of quality more than required by the customer"?
- A. Overdelivering
- B. Inventory
- C. Overprocessing
- D. Overproduction
Answer: C
NEW QUESTION # 35
How does governance flow through an organization?
- A. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
- B. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
- C. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
- D. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
Answer: A
NEW QUESTION # 36
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
- A. Social awareness and relationship management
- B. Knowing social media and what people or situations can influence us
- C. Social content management and using social techniques
- D. Joining social groups and actively communicating with them
Answer: A
NEW QUESTION # 37
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?
- A. Service installer
- B. Service advocate
- C. Service integrator
- D. Service manager
Answer: C
NEW QUESTION # 38
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?
- A. Define consumer needs
- B. Create the service blueprint
- C. Create the solution
- D. Gather requirements
Answer: D
NEW QUESTION # 39
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