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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.
Topic 2	Communication in Change Management: This section covers developing a communication strategy
Topic 3	Stakeholder Management: This section covers identifying stakeholders, stakeholder analysis techniques
Topic 4	Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
Topic 5	Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
Topic 6	Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.
Topic 7	Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.

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APMG-International Change Management Foundation Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which MNTI preference is characterized by being spontaneous and disliking detailed plans?

A. Feeling
B. Perceiving
C. Introvert
D. Intuition

Answer: B

Explanation:
According to the Myers-Briggs Type Indicator (MBTI), perceiving is one of the four preference pairs that describe how people interact with the world and make decisions. Perceiving refers to preferring to keep options open, being spontaneous, and disliking detailed plans. The other options are not preferences, but dimensions of preferences. Intuition and feeling are opposite to sensing and thinking, respectively, while introvert is opposite to extrovert.References: https://apmg-international.com/sites/default/files/Change%
20Management%20Foundation%20Sample%20Paper%2011%20-%20v1.0.pdf (page 11)

NEW QUESTION # 72
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

A. Neither 1 or 2 is true
B. Only 1 is true
C. Both 1 and 2 are true
D. Only 2 is true

Answer: C

Explanation:
Explanation
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements
1 and 2 are true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 73
Which management approach is recommended to help people through the'endings'phase of Bridges model of human transition?

A. Concentrate on the emotional content of issues
B. Look for quick successes to announce
C. Encourage people to turn their backs on the past
D. Be clear about the scope of the change

Answer: A

Explanation:
Explanation
Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss and uncertainty that comes with change.
The recommended management approach to help people through this phase is to concentrate on the emotional content of issues, that is, to acknowledge and address the feelings and reactions that people have, such as anger, denial, or sadness. This can help people to accept the change and move on to the next phase.
References:
* https://www.mindtools.com/pages/article/bridges-transition-model.htm
* https://www.wmbridges.com/about/what-is-transition/

NEW QUESTION # 74
Which advantage relates to using a Persona to understand a stakeholder group?

A. Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
B. Enable a better understanding of the level of influence this stakeholder group has in the organization
C. Facilities more creative and innovative thinking amongst members of this stakeholder group
D. Allow tracking of how the members of this stakeholder group performance against their objectives

Answer: A

Explanation:
Explanation
A Persona is a fictional representation of a typical member of a stakeholder group, based on real data and insights. A Persona can help to understand the needs, goals, motivations, and challenges of a stakeholder group, as well as their attitudes and behaviors towards a change. One advantage of using a Persona is that it allows checking of proposed solutions against this Persona to ensure solutions provide what is needed and address any potential issues or concerns.
References:
* https://apmg-international.com/files/document/change-management-foundation-online-brochure
* https://www.mindtools.com/pages/article/personas.htm

NEW QUESTION # 75
According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

A. Refector
B. Theorist
C. Progmalist
D. Activist

Answer: C

Explanation:
Reflectors are people who prefer to learn by observing and thinking about their experiences. They enjoy taking time to consider new information and ideas and tend to be thoughtful and analytical. Watching a video showing a new being undertaken in the work environment would suit their learning style as they can observe how others do it and reflect on the implications and outcomes.

NEW QUESTION # 76
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