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Pegasystems Certified Pega Business Architect 24 Sample Questions (Q36-Q41):

NEW QUESTION # 36
Select two ways you use Agile Workbench to add details to bug and feedback items.
(Choose Two)
Response:

A. Record the bugs and feedback in the case life cycle step descriptions.
B. Use the integrated audio recording tool.
C. Use the integrated screen capture tool.
D. Use the integrated video recording tool.

Answer: C,D

NEW QUESTION # 37
Which two scenarios describe the appropriate use of an Approve/Reject Step?
(Choose Two)
Response:

A. Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
B. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the Case continues. If the manager decides that the evaluation needs additional elaboration, the Case is routed back to the employee.
C. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the Case is routed to the employee's direct manager; otherwise, the Case is routed to the department manager.
D. Customers place online orders by adding items to the cart, entering shipping and payment Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the Case is routed to the Worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the Case is routed to the general CSR Work Group.

Answer: B,D

NEW QUESTION # 38
Which two field types are specialized versions of the query field type?
Response:

A. Embedded data
B. Data reference
C. Picklist
D. Case reference

Answer: D

NEW QUESTION # 39
Which requirement could be satisfied with an optional action?
Response:

A. Reassign any task that remains open after three days to another user.
B. Require a separate approval process whenever an order exceeds USD10,000.
C. An application randomly sends a survey to customers once their case is resolved.
D. Allow a user to transfer a case to another employee at any stage of the case.

Answer: D

NEW QUESTION # 40
Consider this scenario: A new Expense submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10. The SLA starts when the assignment is created.
It the goal elapses and the assignment is not yet completed, the assignment urgency is Increased by 10. If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10. If the passed deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.

Solution:

Determine whether the given solution is correct? Response:

A. Correct
B. Incorrect

Answer: A

NEW QUESTION # 41
......

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