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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?

A. Ask for the communications from the change teams to include the questions.
B. Prepare presentations to all staff outlining the targets for the new structure.
C. Define the approach and governance for the Customer Services projects.
D. Support line leadership roles on how to include those asking the questions.

Answer: D

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
In a major organizational change like this, active staff involvement is critical to ensure alignment, engagement, and buy-in. Staff members' questions about skill development and project assignments indicate that they are invested in the success of the change but need direction and inclusion. Effective responses should empower leadership to address these concerns while fostering collaboration and clarity.
Analysis of Each Option:
* A. Prepare presentations to all staff outlining the targets for the new structure.
* Why Incorrect:While presentations can provide clarity, they are top-down communication and do not address staff engagement directly. This approach misses the opportunity to actively include staff in decision-making or skills development discussions.
* B. Support line leadership roles on how to include those asking the questions.
* Why Correct:Supporting line leaders ensures that the staff asking questions are actively involved in the process. Line leadership is typically closer to the teams and can effectively include their input in decision-making. This approach aligns with AgilePM principles of empowering teams and fostering collaboration at the operational level.
* C. Ask for the communications from the change teams to include the questions.
* Why Incorrect:While addressing these questions in communications is helpful, it does not provide a direct platform for staff engagement or influence. This approach risks being seen as a passive response rather than actively resolving concerns.
* D. Define the approach and governance for the Customer Services projects.
* Why Incorrect:Governance and structure are important, but this response focuses on technical aspects of project delivery rather than addressing staff engagement and their questions about skills development. It does not provide immediate reassurance or inclusion for staff concerns.
Why B Is Correct:
* Direct Engagement with Staff Concerns:
* By empowering line leadership, the Customer Services Director ensures that staff questions are addressed effectively and incorporated into decision-making. This creates a culture of collaboration and trust.
* Alignment with AgilePM Principles:
* AgilePM emphasizes empowered teams and engagement at the operational level to drive change successfully. Line leaders are well-positioned to address team concerns directly.
* Sustainable Solution:
* Supporting line leadership ensures ongoing responsiveness to staff concerns, rather than providing one-off presentations or communications.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the role of line leaders in empowering their teams and ensuring effective collaboration. (AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Stakeholder Engagement:
* AgilePM highlights that involving stakeholders directly in decision-making is critical to gaining buy-in and addressing concerns. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Sustained Engagement:
* Responses should aim to foster sustained staff engagement and involvement, not just one-time solutions. (AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)

NEW QUESTION # 79
Which 2 statements represent appropriate entries for the Development
Approach Definition?

A. Accessibility and performance of the new online quotation area is to be tested using a tool called Sitebeam.
B. The Finance Director has requested a detailed report be produced after
12 weeks, showing costs to date and forecast cost to complete.
C. Once deployed, the number of policies sold through traditional telephone sales will be compared with the number of sales processed online through the website.
D. The Sales Manager will introduce an awards or bonus scheme, designed to create competition between the sales assistants.
E. An easy to use web development tool called 'WebMatrix' is to be used to develop and maintain the website extension.

Answer: A,E

Explanation:
For the XAN Insurance Company Web Project, the Development Approach Definition document should outline the methodologies, tools, and techniques to be used during the development process of the project. It focuses on how the project will be executed in terms of technical and management practices.
Selected Statements for the Development Approach Definition:
C; An easy to use web development tool called 'WebMatrix' is to be used to develop and maintain the website extension.
E; Accessibility and performance of the new online quotation area is to be tested using a tool called Sitebeam.
C: This statement directly specifies a tool (WebMatrix) that will be used for web development and maintenance in the project. It is a clear choice regarding the technical approach and infrastructure, making it suitable for inclusion in the Development Approach Definition.
E: Mentioning Sitebeam as a tool for testing accessibility and performance outlines specific methods for ensuring quality and usability in the development process. It provides actionable information on how testing will be conducted, fitting the criteria for the Development Approach Definition.
Why Other Statements Are Excluded:
A: Introducing an awards or bonus scheme to create competition among sales assistants pertains more to internal sales team management and motivation strategies rather than the technical or methodological approach to developing the project.
B: Comparing traditional telephone sales with online sales is related to the project's performance measurement and post-implementation review, not the development approach or methodology used during the project.
D: The request from the Finance Director for a detailed cost report is related to project financial management and monitoring. While important, it does not detail the technical or methodological approach to developing the project's deliverables.

NEW QUESTION # 80
Which item is MOST likely to be considered as a pain point for a 'Sales team member' stakeholder?

A. Rebranding gives the company a modern look that has been missing historically.
B. Increased effort will be needed initially to learn the new supporting business processes.
C. Comprehensive training is required to broaden skills, that are recognized as best practice.
D. This gives an opportunity for all staff to be involved and engaged in shaping the change.

Answer: B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Stakeholder Pain Points in the UniCo Scenario
A "pain point" refers to challenges, concerns, or additional efforts that stakeholders perceive during a change process. For the Sales team members, these challenges would most likely relate to adapting to new processes and requirements resulting from the rebranding and strategic shift.
Option Analysis
* A. Rebranding gives the company a modern look that has been missing historically
* This statement highlights a positive aspect of the change rather than a "pain point." While rebranding may indirectly impact the Sales team, it is unlikely to be perceived as a primary concern or challenge.
* Incorrect.
* B. Comprehensive training is required to broaden skills, that are recognized as best practice
* While training is an important component of change, the statement frames it positively (broadening skills recognized as best practices). Training may be challenging, but it is not likely the most significant pain point for Sales team members in this scenario.
* Incorrect.
* C. Increased effort will be needed initially to learn the new supporting business processes
* The UniCo scenario indicates that Sales team members are already facing disruptions to their normal processes. Learning and adapting to new supporting business processes (e.g., systems and practices introduced to align with Selco's expertise) requires significant effort and is a clear "pain point." This aligns directly with the operational challenges described for the Sales staff.
* Correct.
* D. This gives an opportunity for all staff to be involved and engaged in shaping the change
* Similar to A, this option reflects a positive engagement opportunity rather than a pain point.
While involvement in shaping change is beneficial, it does not directly address the challenges faced by Sales team members.
* Incorrect.
Why C is the Correct Answer (Scenario Alignment)
The Sales staff at UniCo are already facing disruptions and challenges due to the rebranding and integration of Selco. Adapting to new business processes, particularly those supporting mobile applications and innovation, represents a pain point as it demands additional effort and adjustment during the change process.
References (UniCo Scenario and AgilePM Alignment):
* UniCo Scenario: "Sales staff have faced disruption due to changes in sales processes and must adapt to new supporting processes."
* AgilePM Handbook, Chapter 8: Addressing Stakeholder Needs and Managing Change Impacts.
* Agile Business Consortium - Stakeholder Pain Points and Impact Assessment.

NEW QUESTION # 81
A difference of opinion on the outcome of an earlier project has created a
'them and us' culture between the Sales Department and the Operations Department.
What action should the Project Manager take to resolve this?

A. Appoint only those members of staff who are prepared to work collaboratively.
B. Circulate a copy of the Business Case to all members of the Solution Development Team and project-level roles and invite feedback.
C. Brief the team and the Business Visionary on the use of an Agile Project Management approach and the requirement to collaborate.
D. Allow the different skillsets to work independently of one another so as not to create further conflict.

Answer: C

Explanation:
The most effective action the Project Manager should take to resolve the 'them and us' culture between the Sales Department and the Operations Department is:
B: Brief the team and the Business Visionary on the use of an Agile Project Management approach and the requirement to collaborate.
Addressing the cultural divide requires fostering an environment of collaboration and mutual respect. By educating all team members and the Business Visionary about Agile Project Management principles, which emphasize teamwork, collaboration, and collective ownership of project outcomes, the Project Manager can help shift the team's mindset towards a more unified approach. This briefing should highlight the value of diverse perspectives and the importance of working together towards common goals, thus addressing the underlying issues contributing to the 'them and us' culture. Encouraging open communication and collaboration as fundamental components of the Agile approach can help break down barriers and build a more cohesive team.

NEW QUESTION # 82
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following question
about assigning the Agile Project Management team roles within this
project.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E. that applies. Each option can be used once, more than once or not at all.

Answer:

Explanation:

Explanation:
The activities from Column 1 should be performed in the following steps from Column 2, according to the iterative development process:
* Create the data entry screen for entering coffee bar details needed for a quotation.Selection: B.
ActionExplanation: Creating the data entry screen is part of the 'Action' step in iterative development, where the actual product or a part of it is being constructed.
* Enter numbers into a text-only field to see how the web page behaves.Selection: A. Thought Explanation: Testing how the web page behaves by entering data is part of the 'Thought' step, which includes reviewing and evaluating the work done, testing, and reflecting on the outcomes.
* Discuss the requirements of the new coffee bar insurance web page and agree which data fields are important.Selection: C. ConversationExplanation: Discussing and agreeing on the requirements is part of the 'Conversation' step, which involves interactions between team members and stakeholders to understand and define what needs to be built.

NEW QUESTION # 83
......

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