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SAP C_TS470_2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 2	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 3	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 4	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q16-Q21):

NEW QUESTION # 16
Why would you maintain price agreements in a service contract?

A. To define the yearly contract price
B. To select the price agreements in the service order
C. To define the monthly contract price
D. To automatically adjust the service order prices

Answer: D

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,price agreementsin a service contract define specific pricing conditions (e.g., discounts, fixed rates) for services or spare parts. The primary purpose isto automatically adjust the service order prices(Option D).
When a service order is created and linked to a service contract, the system applies the price agreements from the contract to the order's items, ensuring consistent and contract-specific pricing without manual intervention. This automation enhances efficiency and accuracy in billing.
* A and B:Defining yearly or monthly prices might be part of the contract's billing plan, not the purpose of price agreements specifically.
* C:Price agreements are not "selected" in the service order; they are automatically applied based on the contract.
"Price agreements in a service contract are maintained to automatically adjust prices in associated service orders, ensuring that contract-specific conditions are consistently applied."

NEW QUESTION # 17
Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, Service? Note: There are 2 correct answers to this question.

A. Maintenance and Service Planning
B. Enterprise Organizational Model
C. Organizational Management (Legacy)
D. Enterprise Service Organization

Answer: B,D

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides specific frameworks for defining organizational structures:
* Enterprise Organizational Model: This is the modern, integrated approach in S/4HANA to define organizational units (e.g., company codes, plants, service organizations) for service processes.
* Enterprise Service Organization: This specifically refers to the service-specific organizational structure, including service organizations, teams, and employees, tailored for service management.
* Maintenance and Service Planning: This is a process, not an organizational structure definition option.
* Organizational Management (Legacy): Refers to older SAP ERP HCM structures, not the primary method in S/4HANA Cloud Private Edition.These options are part of the organizational setup in SAP S
/4HANA Service."Define your organizational structure using the Enterprise Organizational Model and Enterprise Service Organization for service processes." (SAP Help Portal, Organizational Structure Setup).

NEW QUESTION # 18
Which capability can proactively inform users about specific issues such as expiring contracts?

A. Issue monitoring
B. Situation handling
C. Issue handling
D. Situation monitoring

Answer: D

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides capabilities to proactively manage and notify users about critical events, such as expiring contracts. The correct feature is:
* Situation monitoring: This capability uses predefined rules and thresholds to detect situations (e.g., a contract nearing its expiration date) and proactively notifies relevant users via alerts or messages in SAP Fiori apps. It's part of the embedded analytics and service management overview, enabling real- time awareness of issues.
* Issue monitoring: This is a more general term and not a specific SAP capability for proactive notifications about contract expirations.
* Issue handlingandSituation handling: These refer to reactive processes for addressing identified problems, not proactive notifications.Situation monitoring is a key feature in service contract management (scope item 3MO) and analytics, ensuring timely action on critical events."Situation monitoring proactively informs users about critical situations, such as expiring service contracts, through real-time alerts." (SAP S/4HANA Service, Analytical Applications).

NEW QUESTION # 19
Where are service contract pricing procedures and conditions defined?

A. SAP Subscription Billing
B. SAP Billing and Revenue Innovation Management
C. SAP CPO
D. SAP S/4HANA Sales

Answer: D

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,service contract pricing procedures and conditionsare defined within theSAP S/4HANA Salesmodule (Option B). This module handles pricing for sales and service processes, including service contracts. Pricing procedures determine how prices are calculated (e.g., base price, discounts), while conditions store the specific price values or rules (e.g., fixed rates, surcharges). These are configured in the Sales and Distribution (SD) component of SAP S/4HANA, which integrates with service management.
* SAP CPO (A):This is not a recognized SAP module; it might be a typo (e.g., for SAP C/4HANA), but it's irrelevant here.
* SAP Billing and Revenue Innovation Management (C):This is a separate solution for advanced billing scenarios, not the standard location for service contract pricing.
* SAP Subscription Billing (D):This focuses on subscription-based models, not generalservice contract pricing in S/4HANA.
"Pricing procedures and conditions for service contracts are defined in SAP S/4HANA Sales, leveraging the SD pricing framework to manage contract-specific pricing."

NEW QUESTION # 20
In a service confirmation, what is the actual duration used for? Note: There are 3 correct answers to this question.

A. Creation of a CATS entry
B. Capturing the technician's working time
C. Updating the technician's capacity
D. Calculation of the customer price
E. Calculation of internal costs

Answer: A,B,E

Explanation:
Theactual durationin a service confirmation (e.g., IW41) records time spent on a task. The correct answers areA, C, D.
* Capturing the technician's working time (A):Actual duration (e.g., 5 hours) logs the technician's effort.
* Creation of a CATS entry (C):Transfers time to CATS for payroll/HR integration.
* Calculation of internal costs (D):Multiplies duration by rate (e.g., $50/hour) for cost posting.
Why Not the Others?
* B:Capacity updates are planning-based, not from confirmations.
* E:Customer price uses billing rates, not just duration.
"Actual duration in a service confirmation captures working time, creates CATS entries, and calculates internal costs."

NEW QUESTION # 21
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