CASM Associate Level Exam, Latest CASM Test Report

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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 2	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Topic 3	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 4	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 5	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which of the following would NOT help sustain improvements?

A. Increase the velocity of Teams
B. Provide ongoing training to existing employees
C. Solicit feedback when changes are made
D. Communicate successes, failures, and lessons learned

Answer: A

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.

NEW QUESTION # 18
Which statement about the Process Startup is TRUE?

A. It is an inspection of progress toward the Sprint Goal
B. It is a status meeting
C. Attendance is limited to Team members
D. All of the above

Answer: B

Explanation:
The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.
A . Incorrect. Attendance may involve stakeholders or others, depending on the context.
B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.
C . Correct. The Process Startup functions as a status meeting to synchronize team activities.
D . Incorrect. Not all options are correct.
Reference:
Scrum Guide 2020: Daily Scrum principles.

NEW QUESTION # 19
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

A. The prioritized list of items for the next Sprint
B. A detailed plan on how to achieve the Practice/Microprocess goal
C. A and B
D. Metrics that will be used to measure progress or value

Answer: C

Explanation:
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
Reference:
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.

NEW QUESTION # 20
What is an Epic?

A. A user story with multiple requirements
B. A collection of related user stories
C. A set of requirements for a Sprint
D. Both B and C

Answer: B

Explanation:
An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.
A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.
B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective.
C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints.
D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.
Reference:
Agile Glossary: Definition of Epics.

NEW QUESTION # 21
Which of the following is NOT a goal of Agile Process Improvement?

A. Identify and eliminate waste
B. Ensure alignment with other practices and processes
C. Conduct regular reviews of practices and processes
D. Confirm ongoing relevancy and value creation

Answer: C

Explanation:
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
Reference:
ITIL 4: Process improvement goals in Agile Service Management.

NEW QUESTION # 22
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