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ServiceNow CSA exam is a comprehensive certification that covers a wide range of topics. It tests the candidate's knowledge of ServiceNow administration, including user and group administration, service catalog management, incident management, change management, and reporting. CSA exam also covers ServiceNow scripting, which is essential for customizing the platform and creating workflows. CSA exam is designed for IT professionals, system administrators, and ServiceNow developers who want to advance their careers and demonstrate their expertise in ServiceNow administration.

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The cost of the ServiceNow CSA Exam is $125

ServiceNow Certified System Administrator (CSA) certification is a widely recognized and highly respected industry credential for IT professionals. The CSA certification exam is designed to validate an IT professional's skills and knowledge in the deployment, configuration, and management of ServiceNow systems. CSA exam covers a broad range of topics related to ServiceNow administration, including ITSM, ITOM, HR, and CSM modules.

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ServiceNow Certified System Administrator Sample Questions (Q298-Q303):

NEW QUESTION # 298
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A. Before, Synchronous, Scheduled Job, View
B. Before, After, Async, Display
C. Prior to, Synchronous, on Update
D. Insert, Update, Delete, Query

Answer: B

Explanation:
In ServiceNow,Business Rulesare server-side scripts that executeat specific timesrelative to database operations. The"When" settingdetermineswhenthe Business Rule runs in relation to a record action (Insert, Update, Delete, Query).
Why is Option A Correct?Before
Executesbeforea record is saved to the database.
Used tovalidate data, modify values, or prevent an action(e.g., stopping an invalid update).
After
Executesaftera record is inserted, updated, or deleted.
Commonly used fortriggering notificationsor creating related records.
Async (Asynchronous)
Runsaftera database operation but executes inthe background.
Ideal forlong-running or performance-heavy tasks(e.g., integrating with external systems).
Display
Executesbefore a form loads, allowing modifications to fieldsbefore they are displayedto the user.
Typically used forpre-filling form fieldsbased on user roles or conditions.
Why Are the Other Options Incorrect?B. Prior to, Synchronous, on Update
"Prior to"is not a valid Business Rule execution timing.
"Synchronous"is a general term but isnot a specific execution timing optionin Business Rules.
"on Update"is a database operation,not an execution timing.
C: Insert, Update, Delete, Query
These aredatabase operationsthat trigger Business Rules,not execution timings.
Execution timing determineswhen(before, after, etc.), while these determinewhat triggers it.
D: Before, Synchronous, Scheduled Job, View
"Synchronous"is not a Business Rule timing option.
"Scheduled Job"refers toScheduled Jobs(not Business Rules).
"View"is a UI-related concept,not a Business Rule execution timing.
ServiceNow Business Rules - How They Work
ServiceNow Best Practices - Business Rule Execution Timing
ServiceNow Developer Documentation - Before, After, Async, and Display Business Rules References to Official Certified System Administrator (CSA) Documentation:

NEW QUESTION # 299

You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?

A. Context Menu > Form Design > add the Save'' button
B. All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property
C. All > System Properties > Ul Properties > Turn on the Save" button
D. Context Menu > Form Layout > add the Save* button.

Answer: B

Explanation:
InServiceNow, by default, the"Save" button is not displayedon the form header. Instead, users typically use the"Submit" or "Update" buttons.
To enable the"Save" buttonon the form header, you mustenable theglide.ui.advancedsystem property.
Enables the "Save" Button in the Form Header
Theglide.ui.advancedpropertyactivates additional UI options, including theSave button on forms.
Once enabled, users will see the"Save" button alongside "Submit" and "Update"in the form header.
Allows Partial Record Saves Without Submitting
Unlike "Submit" (which creates a new record) or "Update" (which modifies an existing record), "Save" allows users toretain changes without submitting the form.
Useful fordrafts or in-progress edits.
Controlled via System Properties
The"Save" buttonisnot a field or UI actionthat can be manually added through Form Design or Layout.
It is enabledat the system levelviaSystem Properties > UI Properties.
Why is "Turning onglide.ui.advanced" the Correct Answer?
Navigate toAll > System Properties > UI Properties
Find theglide.ui.advancedproperty
Set it to "true"
Save the changes
Refresh theIncident form# The"Save" button will now appear
How to Enable the Save Button in ServiceNow?
B). Context Menu > Form Design > Add the "Save" buttonIncorrect- The "Save" button isnot a UI actionthat can be added via Form Design. It must beenabled through system properties.
C). All > System Properties > UI Properties > Turn on the "Save" buttonIncorrect- No suchspecific "Save" button settingexists in UI Properties. The correct setting isglide.ui.advanced.
D). Context Menu > Form Layout > Add the "Save" buttonIncorrect-Form Layout only controls fields, not form buttons. The "Save" button is controlled viaUI Properties.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Enabling the Save Button#Configuring UI Properties
ServiceNow Docs - Using the glide.ui.advanced Property#Understanding glide.ui.advanced Official ServiceNow Documentation References:
Conclusion:The correct answer is:
A). All > System Properties > UI Properties > Turn on theglide.ui.advancedproperty Thisenables advanced UI options, including the "Save" button, allowing users tosave records without submitting them.

NEW QUESTION # 300
UI Policy can make fields read-only, mandatory, or hidden.

A. True
B. False

Answer: A

NEW QUESTION # 301
From the User menu, which actions can a user select? (Choose three.)

A. Order from Service Catalog
B. Elevate Roles
C. Send Notifications
D. Impersonate Users
E. Approve Records
F. Log Out ServiceNow

Answer: B,D,F

NEW QUESTION # 302
User records are stored in which table?

A. User [sn_user]
B. User [s_user]
C. User [sys_user]
D. User [u_sys_user]

Answer: C

NEW QUESTION # 303
......

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