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Salesforce Certification Preparation For Community Cloud Consultants Sample Questions (Q45-Q50):

NEW QUESTION # 45
Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

A. Enable Live Agent in Community Settings
B. Configure Live Agent in the Salesforce org
C. Add a custom Live Agent Lightning component
D. Set up Live Agent in Community Management

Answer: A,B

NEW QUESTION # 46
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce usernameuniqueness across all Salesforce organisations and Communities?

A. Partner Community and Lighting External Apps Plus
B. Customer Community and Partner Community
C. Customer Community, Customer Community Plus, and Lightning External Apps
D. Lightning External Apps Plus and Lightning External Apps

Answer: C

NEW QUESTION # 47
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:

A. Download and install the Community Content package from the AppExchange
B. Use Process Builder to import content from the CMS on a periodic basis
C. Build a custom integration point between the CMS and the Community
D. Configure CMS Connect to pull content from the CMS

Answer: D

NEW QUESTION # 48
The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

A. Knowledge Groups
B. Data Categories
C. Topics
D. Article Groups
E. Chatter Groups

Answer: C

NEW QUESTION # 49
Universal Containers has the following requirements: - Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?

A. Create a sharing set that allows VIP customers to access VIP information.
B. Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
C. Create a permission set that has permissions to the VIP information and add it to VIPcustomers.
D. Create a sharing rule that allows VIP customers to access VIP information.

Answer: C

NEW QUESTION # 50
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