Updated ADX261 Dumps - ADX261 Test Centres

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The ADX261 certification exam evaluates the candidate's knowledge in various areas related to Service Cloud administration, such as managing case queues, configuring email-to-case, creating and managing knowledge articles, designing and implementing service entitlements, and managing service contracts, among others. Passing ADX261 exam demonstrates that the candidate has the skills and knowledge required to design, implement, and manage Service Cloud solutions that meet the needs of their organization.

Salesforce ADX261 Certification Exam covers a wide range of topics related to Service Cloud, including designing and configuring Service Cloud, managing cases and solutions, implementing entitlements and milestones, and integrating with other Salesforce products. ADX261 Exam is designed to test the candidate's knowledge and skills in administering and maintaining Service Cloud, as well as their ability to troubleshoot and resolve issues related to Service Cloud. Upon passing the exam, candidates will receive the Salesforce Certified Administrator credential, which is recognized globally as a mark of excellence in Salesforce Administration.

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Salesforce ADX261 Certification Exam is a 90-minute exam consisting of 60 multiple-choice questions. ADX261 exam is available in English and can be taken online or in-person at a proctored testing center. Individuals who pass the exam will earn the Salesforce Certified Service Cloud Consultant credential, which demonstrates their expertise in administering and maintaining Service Cloud solutions.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q10-Q15):

NEW QUESTION # 10
A manager would like information on which Knowledge articles are used most often by call center agents.
Which report should a consultant use to identify the Knowledge articles that are used most often?

A. Number of Knowledge articles attached to Cases
B. Knowledge articles with the most revisions
C. Knowledge articles with the highest ratings

Answer: A

Explanation:
To identify which Knowledge articles are used most often by call center agents, creating a report that tracks the number of Knowledge articles attached to cases is recommended. This provides insights into which articles are most frequently utilized in case resolutions, informing content optimization and training efforts.

NEW QUESTION # 11
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

A. On-Demand Email-to-Case
B. Web-to-Case
C. Experience Cloud Create Case Form
D. Contact Request Flow

Answer: A

NEW QUESTION # 12
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the
past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

A. Prepare, plan, validate, execute, test
B. Prepare, plan, Test, execute, validate.
C. Plan, prepare, validate, execute, test
D. Plan, prepare, test, execute, validate.

Answer: D

NEW QUESTION # 13
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l
had progressed in troubleshooting?

A. Lighining Row Component
B. Service Console Macros
C. Lightning Guided Engagement
D. Path for Cases

Answer: C

NEW QUESTION # 14
The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.
What should the consultant recommend?

A. Enable and configure Swarming in Slack.
B. Configure a case notification Slackbot.
C. Create a case team workspace in Slack.

Answer: C

NEW QUESTION # 15
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