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Genesys Cloud CX Workforce Management Certification Sample Questions (Q33-Q38):

NEW QUESTION # 33
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A. Schedule Editor
B. Management Unit
C. Time-Off Requests Page
D. Queue Assignment

Answer: C

NEW QUESTION # 34
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

A. Queue Group
B. Schedule Manager
C. Work Plan
D. Business Unit

Answer: C

NEW QUESTION # 35
Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:

A. Shift Configuration
B. Adherence Tracking
C. Schedule Settings
D. Activity Codes

Answer: D

NEW QUESTION # 36
Which two features in the Schedule Editor help administrators create and adjust schedules to meet business needs?
(Choose two)
Response:

A. Customize shift start and end times for individual agents
B. Set service goals for adherence tracking
C. Approve time-off requests directly in the Schedule Editor
D. Generate load-based schedules based on call volume predictions

Answer: A,D

NEW QUESTION # 37
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:

A. Agent Scheduling
B. Activity Code Editor
C. Forecast Modification
D. Real-Time Adherence

Answer: C

NEW QUESTION # 38
......

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