IFMA CFM真題材料，CFM考古題分享

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IFMA CFM 考試大綱：

主題	簡介
主題 1	Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
主題 2	Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
主題 3	Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
主題 4	Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
主題 5	Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.

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最新的 Facility Manager CFM 免費考試真題 (Q43-Q48):

問題 #43
What tool can a facility manager use to convince a superior that the current cost, services, and staffing levels are comparable to a similar industry?

A. Scenario analysis
B. Benchmarking
C. Life cycle cost analysis

答案：B

解題說明：
Benchmarking (Option C) is the best tool for comparing facility management costs, services, and staffing levels with industry standards.
Why Option C is Correct?
* Benchmarking analyzes FM operations against peer organizations to assess efficiency and effectiveness.
* It provides data-driven justification for maintaining or adjusting budgets and staffing levels.
* IFMA's Finance & Business Core Competency emphasizes benchmarking as a key performance evaluation tool.
Why Other Options Are Incorrect?
* Option A (Life cycle cost analysis): Evaluates long-term asset costs, but does not compare FM performance to industry standards.
* Option B (Scenario analysis): Examines hypothetical situations but does not compare real-world industry benchmarks.

問題 #44
What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

A. Install the flow restrictors and remove them without informing the WPM.
B. Refuse to install the flow restrictors.
C. Offer to place out the flow restrictors in a few designated restrooms to provide customer feedback on their performance. Agree to review and meet later with the WPM.
D. Take no action. The WPM is guided by company sustainability initiatives and this program needs to be implemented.

答案：C

解題說明：
TheIFMA Sustainability and Environmental Stewardship competencyhighlights the importance ofpilot testing sustainability initiatives to ensure operational effectiveness.
* Option B (Correct):Testing restrictors in select restrooms allows for user feedback and potential adjustments.
* Option A (Implementing without review)may lead tonegative customer experiences.
* Option C (Installing and removing without informing the WPM)is unethical andviolates internal governance.
* Option D (Refusing installation outright)conflicts withsustainability initiatives.
Pilot programsbalance sustainability goals with user experience.

問題 #45
What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

A. It will make the board members happy.
B. The building floor plans will all be in one place.
C. It will improve customer service.
D. The building systems will no longer need to be monitored.

答案：C

解題說明：
The greatest benefit of anIntegrated Work Management System (IWMS)is thatit improves customer service (C)by streamlining facility operations, space management, and asset tracking.
* IWMS integrates key facility management componentssuch as real estate, maintenance, project management, and environmental sustainability, enhancing efficiency.
* Why not other options?
* (A) Making board members happyis not a primary benefit.
* (B) Centralizing floor plansis useful but not the main advantage.
* (D) Building systems still require monitoringeven with automation.

問題 #46
How can facilities management improve the sustainability of the building envelope?

A. Ignore maintenance of the exterior surfaces subject to degradation
B. Removing shading devices
C. Increasing efficiency of the central air conditioning chiller plant
D. Scheduling quarterly inspection of building exterior for structural defects

答案：D

解題說明：
Thebuilding envelopeplays a crucial role in energy efficiency and sustainability. The correct answer is:
* Regular inspectionshelp detect and prevent degradation,ensuring optimal insulation, sealing, and weatherproofing.
* Why the other options are incorrect:
* (B) Improving HVAC efficiencyis important but does not directly enhance the envelope.
* (C) Ignoring maintenanceleads toincreased energy costs and structural issues.
* (D) Removing shading devicesincreases solar heat gain,reducing sustainability.

問題 #47
What is an industry standard quality program?

A. Certified Maintenance and Reliability Reports
B. Six Sigma
C. Facility Management Benchmarks
D. Computerized Maintenance Management Reports

答案：B

解題說明：
Six Sigmais a widely recognizedindustry-standard quality programthat focuses on:
* Reducing defects and inefficiencies.
* Improving process control and consistency.
* Enhancing customer satisfaction through data-driven decision-making.
* Why the other options are incorrect:
* (A) CMMS Reportstrack maintenance tasks but are not a formal quality program.
* (B) Facility benchmarksprovide performance comparisons but do not define a structured quality program.
* (D) Certified Maintenance and Reliability Reportsfocus on equipment reliability, not overall quality improvement.

問題 #48
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