1Z0-1161-1日本語版問題解説 & 1Z0-1161-1模擬解説集

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Oracle 1Z0-1161-1 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
トピック 2	Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.
トピック 3	OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.
トピック 4	OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.
トピック 5	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

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1Z0-1161-1模擬解説集 & 1Z0-1161-1復習問題集

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 認定 1Z0-1161-1 試験問題 (Q14-Q19):

質問 # 14
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To eliminate the need for customer support.
B. To provide agents with real-time customer context and AI-powered tools.
C. To automate customer inquiries and reduce agent interaction.
D. To focus on agent training without resolving customer issues.

正解：B

解説：
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

質問 # 15
What is the primary purpose of Oracle Cloud Success Navigator?

A. Offer a platform for reporting bugs and issues with Oracle Cloud products.
B. Provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
C. Automate the migration of on-premises solutions to Oracle Cloud.
D. Provision Oracle Cloud Applications.

正解：B

解説：
The primary purpose of Oracle Cloud Success Navigator is to provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
Best Practice Framework: Offers resources, templates, and advice for planning, implementing, and optimizing Oracle Cloud solutions.
Tools and Guidance: Includes features like the Adoption Center and starter environments to ensure success from deployment to ongoing innovation.
This holistic support distinguishes it as a strategic enabler for cloud adoption.
Option A (Bug Reporting): Bug reporting occurs via other channels (e.g., My Oracle Support).
Option B (Provisioning): Provisioning is handled by Oracle Cloud Infrastructure, not Success Navigator.
Option D (Migration Automation): Migration support exists, but automation isn't its primary focus.
Oracle's "Get Started" and "Cloud Success Navigator Overview" documentation confirm its role as a guiding framework.

質問 # 16
Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Real-time customer sentiment analysis.
B. AI/ML-powered knowledge base search tools.
C. Automated customer segmentation.
D. Social media integration.

正解：B

解説：
Oracle Fusion Cloud CX Service enhances agent productivity with AI/ML-powered knowledge base search tools.
How It Works: AI analyzes queries and retrieves relevant knowledge articles instantly, reducing search time.
Impact: Speeds up resolutions, allowing agents to handle more cases efficiently.
Option A (Sentiment Analysis): Provides insights but doesn't directly boost productivity.
Option B (Segmentation): Marketing-focused, not agent productivity.
Option C (Social Media): Enhances engagement, not core productivity.
Oracle Fusion Cloud CX Service documentation, like "Oracle AI for Fusion Applications," highlights this feature.

質問 # 17
Which KPI provides a comprehensive evaluation of the Nurture to Opportunity OMBP's success in Oracle Fusion Cloud CX Marketing?

A. Number of new customer acquisitions and the total revenue generated from the targeted opportunity.
B. Website traffic and engagement metrics, such as page views and conversion rates.
C. Sales teams' productivity and training hours dedicated to the campaign nurturing process.

正解：A

解説：
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on nurturing leads into sales opportunities. The KPI that provides a comprehensive evaluation of its success is the number of new customer acquisitions and the total revenue generated from the targeted opportunity.
New Customer Acquisitions: Measures the OMBP's ability to convert nurtured leads into customers, reflecting its effectiveness.
Total Revenue Generated: Ties nurturing efforts to financial outcomes, providing a holistic view of business impact.
Together, these metrics assess both quantity and value, key to a comprehensive evaluation.
Option A (Productivity/Training): Internal metrics don't directly measure nurturing success.
Option B (Website Metrics): Engagement is an intermediate step, not a comprehensive outcome.
Oracle Fusion CX Marketing documentation, like "CX Analytics FAQs," highlights acquisition and revenue as critical success KPIs for nurturing processes.

質問 # 18
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Inventory Turnover.
B. Customer Acquisition Cost.
C. Forecast Accuracy.
D. Supplier Lead Time.

正解：C

解説：
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

質問 # 19
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1Z0-1161-1 Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1は、技術的な精度の最高水準を高め、認定された主題と専門家のみを使用します。最新の正確な1Z0-1161-1試験トレントをクライアントに提供し、提供する質問と回答は実際の試験に基づいています。合格率が高く、約98％-100％であることをお約束します。また、1Z0-1161-1テストブレインダンプは高いヒット率を高め、試験を刺激して1Z0-1161-1試験の準備を整えることができます。あなたの成功は、1Z0-1161-1試験問題に縛られています。

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