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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)

A. admin
B. itil
C. cmbd_read
D. itil_admin

Answer: A,B,D

NEW QUESTION # 11
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

A. Change - Emergency - Authorize
B. Change - P1 - Review
C. Change - Major Incident - Authorize
D. Change - Emergency - PIRQUESTION
E. Change - Emergency - Review

Answer: E

NEW QUESTION # 12
Which of the following CANNOT be performed by catalog_manager role?

A. Maintain Catalog Item
B. Maintain Categories
C. Update Catalog.manager
D. Create Catalog Task

Answer: D

Explanation:
Creating a catalog task can be done by a user with catalog_admin role.

NEW QUESTION # 13
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

A. Add the Profile Id of the user who does the data loading to the Trigger so the Trigger won't fire for this user.
B. Use a List Custom Setting to disable the Trigger for the user who does the data loading.
C. Use a Hierarchy Custom Setting to disable the Trigger for the user who does the data loading.
D. Add a Validation Rule to the Contract to prevent Contract creation by the user who does the data loading.

Answer: C

NEW QUESTION # 14
Which of the following roles can update change type?

A. change_manager
B. itil
C. itil_admin
D. None of the listed answers

Answer: D

Explanation:
Explanation
Once a change is created, it is not possible to change the change type.

NEW QUESTION # 15
......

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