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Quiz 2025 CTA: ServiceNow Certified Technical Architect (CTA) – Efficient Exam Price

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q18-Q23):

NEW QUESTION # 18
What aspect of software is evaluated during non-functional testing?

A. Specific behaviors and outputs of the system.
B. The way a system operates and meets user expectations.
C. The creation of records and setting field values.
D. Functional requirements outlined in the design document.

Answer: B

Explanation:
Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A: Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C: The creation of records and setting field values: This is a specific functional aspect of the system.
D: Functional requirements outlined in the design document: These are tested during functional testing.

NEW QUESTION # 19
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?

A. Validates data sources to ensure accuracy
B. Uses identification rules to uniquely identify CIs
C. Merges duplicate records automatically
D. Assigns unique identifiers to each CI

Answer: B

Explanation:
The Identification and Reconciliation (I&R) module usesidentification rules to uniquely identify CIs. These rules help the system determine if a CI discovered or imported from a data source already exists in the CMDB or if it's a new CI.
Here's how it works:
* Identification Rules:These rules define criteria for matching CIs based on their attributes (e.g., serial number, MAC address, hostname).
* Matching and Reconciliation:When new data comes in, the I&R engine applies the rules to find potential matches. If a match is found, the system can either update the existing CI with new information or flag it as a potential duplicate for review.
Why not the other options?
* A:While the I&R engine can facilitate merging duplicates, it doesn't automatically merge them without human review and approval.
* C:Data source validation is important, but it's not the primary function of the I&R engine in duplicate reduction.
* D:Assigning unique identifiers is a function of the CMDB itself, not specifically the I&R engine.

NEW QUESTION # 20
What are the types of splits in a multi-development environment stack?

A. Product-based and release-based splits
B. Timeline and project-based splits
C. Scoped-app and global configuration splits
D. Geographic and functional splits

Answer: A

Explanation:
In a multi-development environment stack in ServiceNow, the types of splits commonly refer to how development efforts are organized and managed across different environments.
* Product-based splits:
* Development efforts are divided based on specific products or modules. For instance, one team may work on ITSM while another works on ITOM.
* Release-based splits:
* Development is split by different release versions. Teams may work on different versions of the same product for testing, updates, or new features.
These splits help manage concurrent development efforts efficiently, especially in environments with multiple teams and priorities.

NEW QUESTION # 21
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Create a service-centric Configuration Management Database (CMDB)
B. Automate routine IT infrastructure updates
C. Oversee software licensing for various platforms
D. Establish links between IT infrastructure components and application services
E. Enhance cybersecurity measures across systems

Answer: A,D

Explanation:
Service Mapping in ServiceNow has two primary capabilities:
A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.
E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?
B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.

NEW QUESTION # 22
A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances.
Which recommendation should the CTA prioritize regarding the Application Repository?

A. Employ it for real-time collaborative coding
B. Use it as a backup for all global application packages
C. Use it to centralize and distribute custom apps
D. Use it for a Citizen Development program

Answer: C

Explanation:
To streamline application deployment and ensure consistency across multiple instances, the CTA should prioritize recommending the use of the Application Repository to centralize and distribute custom apps.
Here's why:
Centralized Repository: The Application Repository provides a central location to store and manage custom applications.
Version Control: It allows for versioning of applications, making it easier to track changes and roll back if needed.
Easy Distribution: Applications can be easily published and distributed to other instances from the repository.
Consistency: Using the repository helps ensure that all instances have the same version of an application, promoting consistency and reducing conflicts.
Why not the other options?
A: Use it for a Citizen Development program: While the repository can support citizen development, it's not its primary purpose in this scenario.
B: Employ it for real-time collaborative coding: The repository is not designed for real-time collaborative coding.
D: Use it as a backup for all global application packages: While it can be used for backups, its primary benefit here is for centralized management and distribution.

NEW QUESTION # 23
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