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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 3	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 4	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 5	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.

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Salesforce Certified Slack Administrator Sample Questions (Q142-Q147):

NEW QUESTION # 142
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A. Create a process for channel requests.
B. Prepare for a decrease in workload since channel requests will need to be processed less frequently.
C. Keep up to date on all channel naming conventions to accurately process requests.
D. Appoint other members of their workspace to help with the workload.

Answer: A,C

Explanation:
When restricting channel creation to Workspace Admins, Slack's best practices recommend:
"Admins should maintain familiarity with naming conventions to process channel requests consistently.
Additionally, setting up a clear, efficient channel request process ensures members know how to request new channels and receive prompt responses." Option B is incorrect - restricting channel creation usually increases the admin workload. Option D is not directly aligned with Slack best practices, as permissions to create channels would still be limited to Admins.
(Reference: Slack Administration Study Guide - Channel Management and Naming Governance)
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NEW QUESTION # 143
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

A. The data retention needs of the new business unit for files and messages.
B. The new business unit's app approval requirements.
C. The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
D. The new business unit's preference to communicate in direct messages (DMs) and private channels to preserve confidentiality.

Answer: A

Explanation:
When deciding whether to create a new workspace in Enterprise Grid, Slack recommends:
"Start by assessing whether the business unit's data retention, security, and compliance requirements are different enough from existing workspaces to justify workspace separation." If stricter data retention or compliance needs are present, a separate workspace may be necessary to apply different settings. Collaboration can still happen through multi-workspace channels if needed. Preferences about DMs (B) or apps (D) are secondary considerations.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Planning)
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NEW QUESTION # 144
Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?

A. Turn on Corporate exports to retrieve private data and store it elsewhere.
B. Enable DLP and quarantine all messages and files that need to be archived.
C. Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
D. Use a third-party eDiscovery app to retrieve and store data in a data warehouse.

Answer: B

NEW QUESTION # 145
What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)

A. Assigns default Slack app integrations to users when they start working at the Company.
B. Assigns default channels to users when they start working at the company.
C. Notifies a group of members who often need to be notified at once. For examole:@managers
D. Sets permissions on who can view your workspace analytics
E. Sets channel management permissions at the workspace level.

Answer: C,E

NEW QUESTION # 146
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A. Turn on approved apps.
B. Set message retention policies.
C. Manage single sign-on (SSO) settings.
D. Reset all members' passwords.

Answer: C

Explanation:
On Slack Enterprise Grid:
"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization." Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly - identity is managed via the IdP in Enterprise Grid.
(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)

NEW QUESTION # 147
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