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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
Topic 2	APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.
Topic 3	Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
Topic 4	Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.
Topic 5	Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.
Topic 6	Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
Topic 7	Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
Topic 8	SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.

SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q44-Q49):

NEW QUESTION # 44
How can you delete a profile from SAP Customer Data Platform?

A. In the console, with System Administrator permissions, go to Administration, select the Unified Customer Profile view, and click Delete.
B. Make an HTTP Delete REST API call to SAP Customer Data Platform with the customer ID of the Unified Customer Profile view.
C. Make an HTTP REST API call with delete query to SAP Customer Data Platform passing the customer I
D. In the console, look up the profile in the Unified Customer Profile view, then create a ticket in SAP for Me to delete the profile.

Answer: B,C

NEW QUESTION # 45
What are the three core pillars of SAP Customer Data Platform? Note: There are 3 correct answers to this question.

A. Activate
B. Modulate
C. Respect
D. Unify
E. Optimize

Answer: A,C,D

Explanation:
The three core pillars of the SAP Customer Data Platform are designed to provide a comprehensive framework for managing and leveraging customer data effectively. These pillars are:
C . Activate: This pillar emphasizes the platform's capability to utilize customer data to drive personalized engagements across various channels. Activation involves leveraging the unified customer profiles to trigger relevant actions, communications, and experiences tailored to individual customer needs and preferences.
D . Respect: Central to the SAP Customer Data Platform, this pillar underscores the importance of managing customer data with respect to privacy and consent. It involves ensuring that all customer data is collected, stored, and used in compliance with data protection regulations and individual consent preferences, fostering trust and transparency in customer relationships.
E . Unify: This pillar focuses on the platform's ability to consolidate data from multiple sources into a cohesive and comprehensive view of the customer. Unification involves integrating disparate data silos to create a single, unified customer profile that provides a 360-degree view of each customer, enabling more informed decision-making and personalized customer experiences.
Together, these pillars form the foundation of the SAP Customer Data Platform's approach to customer data management, supporting businesses in delivering personalized, respectful, and cohesive customer experiences.
Reference:
SAP Customer Data Platform documentation on the platform's core capabilities and principles.
Best practices for leveraging the core pillars of the SAP Customer Data Platform to enhance customer engagement and data management strategies.

NEW QUESTION # 46
Which of the following steps to create an action are supported in SAP Customer Data Platform?
Note: There are 2 correct answers to this question.

A. Defining a name, category, processing purpose, and a description for the action
B. Defining a scheduled polling to execute the action
C. Dragging and dropping a JSON file that contains the schema structure onto the canvas
D. Defining a name, data type, processing purpose, and a description for the action

Answer: A,B

NEW QUESTION # 47
What are the possible application identifier conflict policy options when ingesting customer data using the Unified Customer Profile? Note: There are 2 correct answers to this question.

A. Raise an error and abort the entire ingestion operation
B. Discard data event
C. Duplicate Customer Profile
D. Create new Customer Profile

Answer: A,D

Explanation:
In the context of SAP Customer Data Platform and specifically when dealing with the Unified Customer Profile, handling conflicts during data ingestion is critical for maintaining data integrity and coherence. The possible application identifier conflict policy options are designed to provide flexible handling of such conflicts based on the business requirements.
A . Raise an error and abort the entire ingestion operation: This option is used when the system encounters a conflict with the application identifiers during the ingestion process. The approach here is to prioritize data integrity by stopping the ingestion process if there's any ambiguity or conflict in the identifiers. This ensures that no erroneous data is incorporated into the Unified Customer Profile, maintaining its accuracy and reliability.
C . Create new Customer Profile: When a conflict is detected with application identifiers, another approach is to create a new customer profile. This option is chosen in scenarios where the incoming data is considered to be representing a new customer entity, and therefore, warrants the creation of a new profile to avoid overwriting or merging with existing data inaccurately.
Options B and D are not standard practices within the SAP Customer Data Platform for handling identifier conflicts during data ingestion into the Unified Customer Profile, as they could lead to data duplication or loss, compromising data quality.
Reference:
SAP Customer Data Cloud documentation on data ingestion and conflict resolution.
SAP help articles and tutorials related to the Unified Customer Profile in the SAP Customer Data Platform.

NEW QUESTION # 48
Which of the following describes a business unit in SAP Customer Data Platform?

A. A business unit represents the part of a business responsible for maintaining ongoing business relationships with customers in a given market. A single business unit can include more than one brand.
B. The business unit is a predefined optional attribute in the customer schema; it allows segmenting of B2B customers based on their business hierarchy.
C. The business unit represents the owner of the SAP Customer Data Platform tenant. Each business unit within the organization has separate SAP Customer Data Platform tenants provisioned.
D. The business unit is an optional informational attribute of the Console Admin user in SAP Customer Data Platform.

Answer: A

Explanation:
In the SAP Customer Data Platform, a business unit is defined as the part of a business that is tasked with maintaining continuous business relationships with customers within a specific market. This definition implies that a business unit is not just a segment or a division, but a functional entity within the organization that directly interacts with the customer base. Furthermore, it is important to note that a single business unit can encompass multiple brands, indicating that it can operate across different product lines or service offerings under the broader corporate umbrella. Reference = This information is corroborated by the SAP Help Portal, which provides a clear definition of a business unit within the context of the SAP Customer Data Platform1.

NEW QUESTION # 49
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