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Genesys Cloud CX: Developer Certification Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
B. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.
C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
D. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.

Answer: D

Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

NEW QUESTION # 52
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

A. Deprecations
B. Non-Breaking
C. Emergency
D. Minor Bugs
E. Breaking
F. New feature

Answer: A,B,E,F

Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

NEW QUESTION # 53
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

NEW QUESTION # 54
The typing notifications can be sent to the chat window using a POST with the _______________.

A. Conversation ID + Member ID +Session ID
B. Conversation ID + Member ID
C. Conversation ID + Session ID
D. Member ID

Answer: B

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.

NEW QUESTION # 55
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Organization ID
B. Company Name
C. Agent Name
D. ID

Answer: A

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 56
......

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